The Corporate Chatbot: Your Future Colleague?

Author

Ruchir Kakkad

12 Aug 2021

4 min

Artificial intelligence might still seem far away, a technology of the future, but in truth, it is already among us!

More and more present on websites, Chatbots are driven by AI (at least in part). They are integrated and gradually become full members of the team in charge of customer relations. As a result, they are changing the way we look at the workplace today.

Accenture predicts that by 2035, artificial intelligence “will double economic growth rates in 12 developed countries and increase labour productivity by 40%.” All around us, technologies such as Siri, Alexa, and Google Home incorporate natural language conversations.

So why can’t this happen in his workplace? A corporate chatbot can improve search and provide a new way for employees to interact with corporate data. The brands, for the most part, are experimenting and refining their first robots. If you don’t have a concrete plan, the idea of ​​setting up a chatbot can be daunting and uncertain.

Let’s take stock and try to understand the use cases, benefits, and challenges of bots.

Chatbots as Coworkers

Today, chatbots can perform relatively simple, high-volume tasks. By having tasks handled by the bot rather than an employee, organizations can improve employee productivity and customer experience processes.

Here are some examples of tasks that digital assistants could handle:

  • Fulfilment of the order (status, cancellations, return instructions, tracking numbers),
  • Basic tasks such as booking conference rooms,
  • Automated customer support/responses.

When the ChatBot is not working

Remember that chatbots generally can’t handle a large number of intents (hundreds or thousands), and they are most effective when used for simple requests. Therefore, while chatbots can be deployed for many use cases, you still need to consider whether an enterprise chatbot is practical for what you intend to do.

Here are some cases where the chatbot is not the right tool:

  • Situations where the language is free or varies greatly,
  • User requests that can cover a wide range of possibilities,
  • Applications and queries such as home search sites,
  • Online dating platforms or the next book to read.

Build a chatbot

An enterprise chatbot architecture should generally support seamless integration between your business data in different systems, search engines, and TAL algorithms. And, in some cases, speech recognition for providing answers or perform tasks.

Among the chatbot technologies available today, Amazon Lambda is a solid platform to start a project. There are many more, including ChatterBot and  IBM Watson (our partner). These chatbot services can be securely connected to your business systems through APIs.

With AI transforming all aspects of life and business, it’s important to track how chatbots can add value to your business operations. In addition, the future is likely to bring exciting advancements in technology that will result in better capabilities and functionality.

Categories
  • AI/ML
  • Web Development
  • Laravel
  • Computer Vision
  • Mobile App Development
  • Digital Twin
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